Frequently Asked Questions
Quick answers to the most common questions.
XiyaShop is a digital marketplace offering OTT subscriptions, game top-ups, and premium digital services at affordable prices.
Add your product to the cart, sign in to your XiyaShop account, enter the required details (like your Player ID), then choose a payment method and complete payment. Your order is delivered automatically — no need to message us unless you need help.
Most orders are delivered within minutes to a few hours after payment confirmation.
We currently accept all types of payment methods for your convenience.
Refund requests are reviewed on a case-by-case basis. Genuine cases are refunded immediately.
Yes! Visit the Resellers section from the menu to learn more and apply.
You can contact us anytime through our official WhatsApp support channel.
Yes. We only use customer information for order processing and support purposes.
Terms & Conditions
Please read these terms before using our services.
By using XiyaShop, you agree to our terms regarding purchases, payments, deliveries, and service usage.
- 💳All orders must be paid in full before processing.
- ✏️Customers are responsible for providing accurate information.
- ⏱️Delivery times may vary depending on product availability.
- 🔒Delivered digital products are generally non-refundable.
- 🔄Refund requests are reviewed on a case-by-case basis.
- 🚫Abuse, fraud, or misuse of our services may result in order cancellation.
- 📋XiyaShop reserves the right to update services and policies when necessary.
Privacy Policy
Your privacy is our priority.
At XiyaShop, your privacy matters deeply to us. Here's how we handle your information.
- 📦We collect only the information required to process orders and provide support.
- 🛡️Personal information is never sold to third parties.
- 🔐Customer data is handled securely and responsibly at all times.
- ⚖️Information may only be shared when required for service delivery or legal obligations.
- 🛠️We use reasonable measures to protect customer information from unauthorized access.
- ✅By using our services, you agree to this privacy policy.
💬 Need More Help?
If you couldn't find what you're looking for, our support team is ready to assist you.
Contact Support